Terms & Conditions:

We aim at providing quality products & services to our customers as per the order-requests placed through proyoung.com online portal. Transparency is our major aim to achieve 100% customer satisfaction through our services.

Thus, we frame the below terms & condition to construct a clear understanding for happy & pleasant purchasing experience:

Conditions on Uncertainties and Mishaps:

Delay in delivery due to extreme conditions like(Natural Disasters, Rainstorm, Vehicle breakdown, etc)

  • Instant notification will be communicated to the customer detailing the scenario with an option of self-pick-up from the location of the delivery vehicle.

Mishaps conditions caused due to foreign/external elements:

  • ProYoung shall be responsible to deliver sealed products as per customer order by taking an ideal time to pack and dispatch the consignment to customer mentioned delivery address.

Note:Mishaps only includes conditions like Accidents, Mishandling within the delivery process and will not include any damages caused after the delivery point.

  • Therefore, kindly check the product condition, during the delivery time. Post the delivery ProYoung.com will not be responsible for any damage claims.

Wrong Address/Difficult to locate:

  • Our supply chain teams are completely outsourced by professional logistics & supply chain services to ensure on-time delivery, as per the given address during the order placements.
  • If any wrong address is notified, we are not responsible to deliver the order and thus the customer will require to personal pick-up the order from a specified location communicated by PROYOUNG Distribution channel.
  • If any complex address is identified, we recommend our customers to support our team by guiding them to reach the right place.

Change of delivery location:

  • Any requests related to change of delivery location should be communicated within 24hrs from the order confirmation.
  • Our delivery services are premium and cannot be compromised in delivering 100% satisfaction to the customer in our products and services. Thus short time requests are not encouraged.

Business Discretion Policy

  • 9 Ways of Income is subject to Company Discretion for all PBO’s advancing their ranks through offers / promotions
  • 9 Ways of Income is not subject to Company Discretion for all PBO’s advancing their ranks through organic business

Terms and conditions of Payments and Cancellations:

Payment Gateways:

  • We provide secured payment gateways by encouraging the customer to purchase online.
  • There are three major payment modes, which we offer:
  1. Debit Card
  2. Credit Card
  3. Cash On Delivery
  4. Pay U

Cash On Delivery terms & Conditions:

  • No Special requests are encouraged during the time of Delivery.
  • Tasting the products before the payment is strictly prohibited.
  • There can be no negotiations or discussions on the product discounts

Cancellations:

Our products are manufactured with the highest quality and can be readily used. ProYoung product orders can be subjected to 100% cash back policy on the dissatisfaction of customers as per the below points.

  • No special exceptions can be given unless the cancellation is authorized
  • A proper communication is required through a call with ProYoung team for any cancellation, again by sticking to the timelines mentioned below:
  1. Orders can be subjected to 100% Cashback if the cancellation is initiated within 15 days from Products delivery.
  2. Any product completely used may not be eligible. Thus an immediate initiation within 15days can undertake a straight cancellation.

Mode of Refund:

  • On an out of stock condition / natural disasters / public strikes or any other diversions affecting the delivery of the products will be formally communicated to the customer and the refund will be initiated post the discussion with the customer.

Note: Money refund transaction would be processed through NEFT with a maximum ” turnaround time ” of 30 Days.

Note: All the above terms & conditions are framed under certain business policies with some hidden claws.If any clarity is required, we encourage our customers to contact us on the provided contact details.

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